Email support
Send us an email and our support team will get back to you. Best for account issues, billing questions, or anything technical.
- Reply within 24 hours
- Technical and billing support
- Account-specific help
We're here to help
Get in touch
Questions or need support? Choose the way that suits you best. We read every message.
Discord community
Join the community of Socialit users. Get quick help, share tips, and connect with other people posting once and hitting every network.
- Real-time community help
- Tips and best practices
- Talk to the team directly
Common questions
Quick answers before you reach out
How quickly will I get a response?
Email support typically replies within 24 hours on business days. On Discord, the community and our team often answer much faster.
Which channel is best for technical issues?
For account-specific problems, email is best so we can look into your account. For general questions or quick help, Discord is great.
How do I ask about a refund?
Every pack comes with a 30-day money-back guarantee. Email us with your order details and we will sort it out.
Can I request a network or feature?
Absolutely. Drop it in Discord or send us an email, and we read every request and ship the ones people ask for most.
Need to talk sales or have a bigger question? Email support@socialit.com.